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Questions about our guides, or something on the site that needs correcting? Send it over. One thing to know first: we cannot reach Y1 Game accounts, balances or bonuses. Those have to go through in-app support.
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Faster than emailing
Most questions we receive are already answered in one of these guides.
Common questions
Download or install failing? The download guide lists the four usual causes in order.
OTP or sign-in problem? Work through the login guide, then the troubleshooting checklist.
Bonus not what you expected? The bonus page explains wagering, eligibility and expiry.
Security concern? The safety guide covers file checks and account protection.
Never send credentials. Do not include passwords, OTP codes, card details or payment screenshots in any message. We will never ask for them, and we cannot act on account data even if you send it.
What we can and cannot handle
We can help with content questions, corrections, unclear instructions and general guidance about how the app works.
We cannot help with account recovery, deposits, withdrawals, bonus credits or balance disputes. Those belong to in-app support.
Looking for the APK instead?
The download guide has install steps, requirements and fixes for failed installs.